Customer Service

Gemspot® Golf is committed to exceeding our customer’s expectations with performance and perfection in their custom designed putters. We encourage our customers to contact us for any questions they might have regarding the purchase or use of their putter. We have customer service representatives available and committed to answer any question you may have. We appreciate your business and sincerely hope you are enjoying your handcrafted Gemspot® jeweled putter.

You can reach our customer service by emailing [email protected] for personal assistance.

SHIPPING INFORMATION:

• Gemspot® Golf is pleased to offer COMPLIMENTARY STANDARD GROUND SHIPPING in the USA.*
• *Free shipping offers and flat shipping fees do not apply to orders outside of the 48 contiguous United States. Shipping charges are subject to change without notice.
• For shipments outside the continental US, additional air-freight charges apply:
• For shipments to Alaska and Hawaii – $55.00
• For International shipments – $75.00 **
• **International customers will be responsible for payment of any taxes, brokerage fees, or applicable duties at the time an order arrives. All prices shown on customs documents are in U.S. dollars.
• All items will be shipped within 5-7 business days of payment confirmation. Custom orders may require 2-4 weeks, depending on material availability and engraving.
• Secured Ordering 
  We encourage you to feel comfortable using your credit card (VISA, MasterCard) personal check or money order to complete your Gemspot® Putter purchase. Please note payment must be complete, and personal checks must be approved, before we can process and ship merchandise.
• You may also print out your order form and mail your request with a check or money order to: 
  GEMSPOT GOLF
  5142 Hollister Ave. Suite #393 
  Santa Barbara, CA. 93111

For any additional shipping and order processing questions, please send us a note.

If there is any way we can improve our service, please do not hesitate to let us know.

RETURN POLICY:

Gemspot Golf ® guarantees the craftsmanship, materials and authenticity of Gemspot® jewelled putters. Gemspot® jeweled putters, except for those custom ordered, may be returned for REFUND, CREDIT, or EXCHANGE within 7 days of date received as long as the putter is in its original, unused condition, with no missing, broken, or exchanged gems and the finish of both the metal and gems are unscratched and unmarred and Gemspot Golf® has been contacted for a return authorization number.

Custom ordered putters with multi colored gems, one-of-a-kind, personalized engraving, or corporate logos are NOT returnable. Note that all handmade putters will differ slightly due to the nature of the craft and may include minor variations and differences in gemstone colors and shape. Any scratched, altered, or used putters are not eligible for a refund or exchange.

PRICING:

Due to fluctuations in the gemstone and silver market prices are subject to change. All prices are in U.S. dollars. Every effort is made to provide the most accurate pricing and product information. Gemspot® reserves the right to correct, refuse, or cancel any order based on current market costs. Notification will be sent within two business days to the email address listed on the order.

PRIVACY POLICY:

We have created this privacy statement in order to demonstrate our firm and continuing commitment to the privacy of personal information provided by those visiting and interacting with this web site. We hold the privacy of your personal information in the highest regard. The following discloses our information gathering and dissemination practices for this website.

We recognizes the importance of protecting your privacy and our policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site. This policy will be continuously assessed against new technologies, business practices and our customers’ needs.

What Information Do We Collect?

When you visit this web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site.

1. Personal Information You Choose to Provide
2. Registration Information – When you register for any of our products, services or newsletters you will provide us information about yourself.
   • Name
   • Mailing address
   • Email address
   • Credit card number
   • Name on credit card
   • Credit card billing address
   • Business and home phone number
3. Credit Card Information – If you choose to avail of our services, you may need to give personal information and authorization to obtain information from various credit services. For example, you may need to provide the following information:
4. Email Information – If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
5. Web Site Use Information – Similar to other commercial Web sites, our Web site utilizes a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and web server log files to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site.
6. How Do We Use the Information That You Provide to Us?
7. Broadly speaking, we use personal information for purposes of administering our business activities, providing the products and services you requested, to process your payment, to monitor the use of the service, our marketing and promotional efforts and improve our content and service offerings, and customize our site’s content, layout, services and for other lawful purposes. These uses improve our site and better tailor it to meet your needs.
8. Furthermore, such information may be shared with others on an aggregate basis. Personally identifiable information or business information will not be shared with parties except as required by law.
9. Occasionally, we may also use the information we collect to notify you about important changes to our Website, new services, and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers by emailing us at the link provided on the newsletter.

What Are Cookies?

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites. Browsers are usually set to accept cookies. However, if you would prefer not to receive cookies, you may alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our site will not function as effectively when viewed by the users.  A cookie cannot retrieve any other data from your hard drive or pass on computer viruses.

How Do We Use Information We Collect from Cookies?

As you visit and browse our Web site, the site uses cookies to differentiate you from other users. In some cases, we also use cookies to prevent you from having to log in more than is necessary for security. Cookies, in conjunction with our Web server’s log files, allow us to calculate the aggregate number of people visiting our Web site and which parts of the site are most popular. This helps us gather feedback to constantly improve our Web site and better serve our clients. Cookies do not allow us to gather any personal information about you and we do not intentionally store any personal information that your browser provided to us in your cookies.

IP Addresses

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as traffic data so that data (such as the Web pages you request) can be sent to you.

Sharing and Selling Information

We do not share, sell, lend or lease any of the information that uniquely identify a subscriber (such as email addresses or personal details) with anyone except to the extent it is necessary to process transactions or provide services that you have requested.

How Can You Access and Correct Your Information?

You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing us at the usual address.

What About Legally Compelled Disclosure of Information?

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights. We may also disclose account information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms of Service or to protect the safety of our users and the Public.

What About Other Web Sites Linked to Our Web Site?

We are not responsible for the practices employed by Web sites linked to or from our Web site or the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site.

Please remember that when you use a link to go from our Website to another web site, our Privacy Policy is no longer in effect. Your browsing and interaction on any other web site, including web sites, which have a link on our Website, is subject to that Web site’s own rules and policies. Please read over those rules and policies before proceeding.

Your Consent

By using our Web site you consent to our collection and use of your personal information as described in this Privacy Policy. We reserve the right to amend this privacy policy at any time with or without notice.

Our Commitment To Data Security

Please note that your information will be stored and processed on our computers in the United States. The laws on holding personal data in the United States may be less stringent than the laws of your Country of residence or citizenship. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Choice/Opt-In/Opt-Out

This site allows visitors to unsubscribe so that they will not receive future messages. After unsubscribing we will discontinue sending the particular messages as soon as technically feasible.

A Special Note About Children

Children are not eligible to use our services unsupervised and we ask that children (under the age of 14) do not submit any personal information to us. If you are a minor, you can use this service only in conjunction with permission and guidance from your parents or guardians.

Acquisition or Changes in Ownership

In the event that the web site (or a substantial portion of its assets) is acquired, your information would be considered part of those assets, and may be part of those assets that are transferred.

Policy Modifications

We may change this Privacy Policy from time to time. If/when changes are made to this privacy policy, we will email users who have given us permission to do so. We will post any changes here, so be sure to check back periodically. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.

Care For Your Putter

A putter cover is included to keep your putter clean and protected. Use of the putter cover will reduce scratches and keep your putter in optimal condition. Under no circumstance should you ever fling, lob, let fly, or heave your Gemspot® putter.

Keep your putter free of debris, moisture, extreme heat and chemical cleaning solutions. For proper maintenance, simply wipe off your putter with a clean, dry cloth after each round of golf.

ONE YEAR LIMITED WARRANTY

Gemspot® Golf warrants its products for a period of one year from the date of purchase against defects in materials or workmanship. Gemspot® Golf reserves the right to inspect all warranty claims to determine the extent of warranty coverage for each claim. Gemspot® Golf’s one-year limited warranty includes replacement of loose or lost gems at no charge.This warranty does not include loss or theft of a putter,incidental or intentional damage such as scraping, breakage, or chipping, or intentional removal of gems, or gems that have been lost due to any circumstances beyond normal wear and tear.

Customer Claims Procedure

In the unfortunate event you feel that the product is defective, or otherwise need to obtain warranty benefits, please send the putter along with a written statement of the problem or defect to: 

Gemspot® Golf, Inc.
5142 Hollister Ave. #393
Santa Barbara, CA 93111

Have more questions? Email: [email protected]

Thank you for purchasing a Gempsot® Golf putter, and we hope you enjoy your Brilliant Gems for Precision Putting!